Refund & Return Policy
Effective Date: 7 August 2026
At Joyoma GRV, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. This Refund & Return Policy explains your rights and the conditions under which returns, exchanges, and refunds are accepted.
Overview
We accept returns on eligible items within 30 days of the delivery date.
To qualify for a return, your item must:
- Be unworn, unused, and in its original condition.
- Have all original tags attached.
- Be returned in its original packaging where possible.
- Be accompanied by proof of purchase or your order confirmation.
We reserve the right to refuse returns that do not meet these conditions.
Your Rights Under UK Consumer Law
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
If an item is faulty, damaged, incorrectly supplied, or not as described, you are entitled to an appropriate remedy, which may include a repair, replacement, or refund in accordance with UK consumer law.
Returning an Item
If you wish to return an eligible item, please contact us before sending it back.
Email: support@joyomagrv.co.uk
Please include:
- Your order number
- Your full name
- The item(s) you wish to return
- The reason for the return (optional but appreciated)
We will provide you with instructions on how to complete your return.
Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.
If your return is approved:
- Refunds will be issued to your original payment method.
- Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
If you would like a different size or colour, please contact us as soon as possible.
Exchanges are subject to stock availability.
If the requested replacement is unavailable, we will offer a refund or an alternative product of equal value where appropriate.
Non-Returnable Items
For hygiene and quality assurance reasons, we cannot accept returns on:
- Items that have been worn, washed, altered, or damaged after delivery.
- Items returned without original tags.
- Personalised or customised items unless they are faulty.
Faulty or Incorrect Items
If you receive an item that is:
- Faulty
- Damaged during delivery
- Incorrect
- Not as described
Please contact us within 48 hours of receiving your order and include photographs where possible.
We will work quickly to resolve the issue by offering a replacement, exchange, or refund where appropriate.
Return Shipping
Unless the item is faulty or supplied in error, customers are responsible for the cost of returning items.
We recommend using a tracked delivery service, as Joyoma GRV cannot be responsible for returns lost during transit.
Order Cancellations
Under UK consumer regulations, you may have the right to cancel your online order within 14 days of receiving your goods.
If your order has not yet been dispatched, please contact us immediately.
If your order has already been shipped, you may still exercise your cancellation rights by returning the item in accordance with this policy.
Processing Times
After your returned item has been received and approved:
- Inspection: 1–3 business days
- Refund Processing: 5–10 business days
- Exchange Dispatch: Subject to stock availability
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Joyoma GRV
Email: support@joyomagrv.co.uk
Website: https://joyomagrv.co.uk