Privacy Policy

Effective Date: 7 August 2026

Welcome to Joyoma GRV. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.

1. Who We Are

Joyoma GRV is an online fashion retailer specialising in contemporary African-inspired clothing and accessories.

Website: https://joyomagrv.co.uk

Email: support@joyomagrv.co.uk

2. Information We Collect

We may collect the following information when you use our website:

Full name
Email address
Telephone number
Billing and shipping addresses
Payment information (processed securely by our payment providers)
Order history
IP address
Browser and device information
Cookies and website usage data

3. How We Use Your Information

We use your information to:

Process and fulfil your orders
Deliver products to your chosen address
Provide customer support
Manage returns and refunds
Improve our website and shopping experience
Detect and prevent fraud
Communicate with you regarding your orders
Send promotional emails if you have chosen to receive them

4. Payment Information

For your security, Joyoma GRV does not store your payment card details.

All payments are processed securely by trusted third-party payment providers using industry-standard encryption and security measures.

5. Cookies

Our website uses cookies to:

Remember your shopping cart
Improve website functionality
Analyse website traffic
Personalise your shopping experience

You can disable cookies through your browser settings, although some features of the website may not function correctly.

6. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted third parties necessary to operate our business, including:

Payment processors
Delivery and courier services
Website hosting providers
Website analytics providers

These providers are required to keep your information secure and confidential.

7. Marketing Communications

If you subscribe to our newsletter, we may occasionally send updates about new collections, promotions, and special offers.

You can unsubscribe at any time by clicking the unsubscribe link included in our emails.

8. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure.

Although we work hard to protect your data, no online transmission or storage method can be guaranteed to be completely secure.

9. Data Retention

We retain your information only for as long as necessary to:

Complete your orders
Meet legal and tax obligations
Resolve disputes
Maintain business records

10. Your Rights

Depending on applicable data protection laws, you may have the right to:

Request access to your personal information
Correct inaccurate information
Request deletion of your personal data
Restrict or object to processing
Request a copy of your stored information

To exercise these rights, please contact us using the details below.

11. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party websites.

We encourage you to review their privacy policies before providing any personal information.

12. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements.

Any updates will be published on this page together with a revised effective date.

14. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.

Joyoma GRV